Improving student engagement and course completion using chatbot application

A. Čižmešija, A. Horvat, D. Plantak Vukovac

University of Zagreb, Faculty of Organization and Informatics (CROATIA)


Fostering students’ engagement in the learning process is crucial for their academic success and can impact their achievement, course completion and skill development. This paper explores the potential of chatbots for improving student engagement and course completion. For this purpose, we employed a communication platform with chatbot functionalities called Differ in five courses at the Faculty of Organization and Informatics during the summer semester of 2019/2020 academic year. Educators that tested the platform used different strategies to engage their students in Differ, which resulted in various amounts of student’s interactions with the educators or among the students in the course. At the end of the semester, students received a survey in which they were asked to evaluate their learning process and engagement using Differ. Overall, 76 students (n=76) responded to the online survey voluntarily and anonymously. For 84,21% of respondents, usage of Differ has improved communication with the course teachers. Among participants, Differ has been recognized as a valuable tool for improving course performance which was confirmed by calculating Spearman’s rho correlation coefficient. However, even though the chabot application gained positive impression because of establishing a more approachable and informal communication channel with the course teachers, results show lack of peer-to-peer communication habits on the Differ platform for course activities. Future research should include more students from different universities to gain better insight into the usage and interactions within the chatbots in education, and explore the teacher's perspective with best practices to use the chatbots in the course

Full text article available here:

https://library.iated.org/view/CIZMESIJA2021IMP

About Edubots
Edubots is an ongoing Erasmus+ Knowledge Alliance, funded by the European Commission for 2020-2021. The aim is to document and develop best practice use of chatbots in Higher Education, and to create a learning community of Educators in Europe.

Consortium partners

The project was initiated by 6 partners from Norway, Sweden, UK, Croatia, Cyprus and Spain.

EDUBOTS - Best Practices of Pedagogical Chatbots in Higher Education
Reference Number: 612466-EPP-1-2019-1-NO-EPPKA2-KA

Consortium leader
EdTech Foundry AS
Hoffsveien 6a
0275 Oslo
Norway
Organizational number: 998 716 454
Project Manager: Gregor Jarisch  ( send email )