This paper tries to find the best condition to use chatbots (conversational agents) in higher-education studies after pilots carried out at the University of Granada (Spain). Our aim, along with the rest of partners in EDUBOTS -an Erasmus + European Project which counts with two pedagogical chatbots-, is to improve students’ engagement in class, as well as reducing the existing gap between them and their teachers. In this paper we present the results of a previous survey carried out among the students with the intention of laying out a plan of possible effective applications of this technology in the classroom in the near future, if possible during the next project pilot. The survey helps us confirm the reasons for the learning outcomes in the carried out pilots, as well as identify the targets for future application of chatbot technology.
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